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Dow.com Order Management & Placement

Providing an enhanced online ordering experience

Order information at your fingertips

Dow.com offers an enhanced capability to deliver the order information you need most – wherever and whenever you need it. This one-stop, self-serve order management capability offers convenience by having all your order information available at any time, access to history and order and delivery documents, and control in managing your account balances and profile preferences. Note: Not all customers have access to place an order on Dow.com, contact your Customer Service Representative for more information.


Order Management & Delivery

Video: Order Management

Learn how to access your order information when you need it, like certificates of analysis, invoices, order acknowledgement, delivery notes and more.

Person on computer

Summary: Order Management

View a summary of order management capabilities, providing you with convenience, access and control of your order information.
 

Documents and laptop

Training: Order Management

View a detailed guide on how to utilize order management on Dow.com.

 

People managing an order together

Dow.com Order Management Demo

Learn how to access all of the order management capabilities on Dow.com with this step-by-step demonstration.


Order Placement

Video: Order Placement

Watch a detailed training video on how to place orders on Dow.com.

 

 

Person on a laptop

Summary: Order Placement

View a summary of new capabilities and solutions that will save you time by reducing emails and phone calls when ordering online with Dow.

Training Guide: Order Placement

View a detailed guide on the step-by-step instructions for placing orders on Dow.com.
   
 

Placing online order

Dow.com Order Management and Placement Demo

Learn how to access all of the order management and placement capabilities on Dow.com with this step-by-step demonstration.


Case Management

Screenshot of case history webpage

Video: Case Management

Learn how to view your case history and details on Dow.com, with improved visibility of progress from case opening through resolution. 

Screenshot of case management webpage

Summary: Case Management

View this guide for quick tips on how you can use the digital case management experience.

Person on cellphone

Video: Shipment Visibility

See how to track your shipments in real time with delivery information and tracking capabilities that allow you to see milestones and shipment locations while in transit.


Video Resource Library

Click the arrows below to navigate our full library of order-related video resources.

Video: How to Track Shipments on Dow.com

Reduce emails with your customer service representative by directly accessing your shipment locations.

Video: How to Download an Order History Report on Dow.com

Access important order information by downloading a list of orders and creating a customized report.

Video: How to Quickly Reorder on Dow.com

Speed up your reorder process by adding items from a previous order to a new order and simply check out.

View or Change Ship-To Address on Dow.com

A quick how-to video on how to view or change the ship-to address on Dow.com.

View Order Status on Dow.com

A quick how-to video on how to view a status of an order on Dow.com.

View a Packing List on Dow.com

A quick how-to video on how to view packing list and shipping documents on Dow.com.

View Invoices on Dow.com

A quick how-to video on how to view invoices on Dow.com.

View Delivery Export on Dow.com

A quick how-to video on how to view and export to Excel delivery details for current and past shipments on Dow.com.

View Carrier Notifications on Dow.com

A quick how-to video on how to access and review carrier notification documents on Dow.com for deliveries in shipped status.

View Product Handling Documents on Dow.com

A quick how-to video on how to access product handling information directly and in the same location as other shipping information on Dow.com.

View Certificate of Analysis on Dow.com

A quick how-to video on how to access Certificate of Analysis (CoA) documents on Dow.com.

Video: How to Place an Order on Dow.com Using Quick Order

Learn how to place an order on Dow.com using the quick order feature.

Video: How to Place an Order on Dow.com Using the Product Catalog

Learn how to place an order on Dow.com using the Product Catalog.

Video: How to Place an Order on Dow.com Using Quick Add

Learn how to place an order on Dow.com using the quick add feature.