Order Management and Placement

Providing an enhanced online ordering experience.


 

Order information at your fingertips

Dow.com offers an enhanced capability to deliver the order information you need most – wherever and whenever you need it. This one-stop, self-serve order management capability offers convenience by having all your order information available at any time, access to history and order and delivery documents, and control in managing your account balances and profile preferences.

Note: Not all customers have access to place an order on Dow.com, contact your Customer Service Representative for more information.

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Order management training

Learn how to access your order information when you need it, like certificates of analysis, invoices, order acknowledgement, delivery notes and more.

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Order management demo

Learn how to access all of the order management capabilities on Dow.com with this step-by-step demonstration.

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Shipment visibility

See how to track your shipments in real time with delivery information and tracking capabilities that allow you to see milestones and shipment locations while in transit.

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Order placement training

Watch a detailed training video on how to place orders on Dow.com.

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Order placement demo

Learn how to access all of the order management and placement capabilities on Dow.com with this step-by-step demonstration.

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Featured videos

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How to request a change to an order on Dow.com

Request a change feature provides multiple ways to quick and easily change an order on Dow.com.

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View or change ship-to address on Dow.com

A quick how-to video on how to view or change the ship-to address on Dow.com.

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View order status on Dow.com

A quick how-to video on how to view a status of an order on Dow.com.

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View delivery export on Dow.com

A quick how-to video on how to view and export to Excel delivery details for current and past shipments on Dow.com.

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View product handling documents on Dow.com

A quick how-to video on how to access product handling information directly and in the same location as other shipping information on Dow.com.

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How to place an order on Dow.com using quick order

Learn how to place an order on Dow.com using the quick order feature.

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How to place an order on Dow.com using quick add

Learn how to place an order on Dow.com using the quick add feature.

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How to place an order on Dow.com using the product catalog

Learn how to place an order on Dow.com using the product catalog.

Video resource library

Click below to see our full library of short order-related video resources.

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How to track shipments on Dow.com

Reduce emails with your customer service representative by directly accessing your shipment locations.

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How to download an order history report on Dow.com

Access important order information by downloading a list of orders and creating a customized report.

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How to quickly reorder on Dow.com

Speed up your reorder process by adding items from a previous order to a new order and simply check out.

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View a packing list on Dow.com

A quick how-to video on how to view packing list and shipping documents on Dow.com.

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View invoices on Dow.com

A quick how-to video on how to view invoices on Dow.com.

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View carrier notifications on Dow.com

A quick how-to video on how to access and review carrier notification documents on Dow.com for deliveries in shipped status.

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View certificate of analysis on Dow.com

A quick how-to video on how to access Certificate of Analysis (CoA) documents on Dow.com.

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Video: How to Export MPC Documentation Package

A quick video on how to export the Marine Packed Cargo documentation package.

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