Contact Us

Contact Us

While this website tries to anticipate and address many of your needs, we understand you may have additional questions. Select a geographical region below to contact via phone or web form.

Contacts by Geography

Dow Europe GmbH
Bachtobelstrasse 3, CH-8810
Horgen, Switzerland
+41447282111

Customer Information Group
Herbert H.Dowweg 5
Terneuzen
+31115672626

Emergency Information

In case of emergencies involving exposures, leaks, or spills, call The Dow Chemical Company Emergency Services & Security (ES&S).

24-Emergency Contact: + 49 4146 91 2333
Dow Emergency Response Center Terneuzen: + 31 115 69 49 82

Emergency Procedures

Prior to responding to any chemical emergency, you must reference the Safety Data Sheet (SDS).

Small Spills (in contained area)

  1. Carefully dilute with water.
  2. Neutralize with weak acetic acid, if necessary.
  3. Vacuum up diluted and neutralized solution for reuse or disposal.

Large Spills (in contained area)

  1. Transfer as much caustic soda solution as possible to secure containers for reuse or disposal.
  2. Carefully dilute remaining caustic soda solution with water.
  3. Neutralize with weak acetic acid, if necessary.
  4. Vacuum up diluted and neutralized solution for reuse or disposal.

Spills in Uncontained Areas (e.g., soil, gravel, etc.)

  1. Contain spill and vacuum up as much caustic soda solution as possible for reuse or disposal.
  2. Dig up contaminated soil or gravel for disposal.

It is the responsibility of caustic soda solution users to follow any Country, State, provincial, or local regulations governing disposal. Never discharge caustic soda solution directly into sewers or streams. Releases (spills) of caustic soda solution to the environment may trigger reporting requirements to Country, State, provincial, and local authorities.