Dow Recognized for World-Class Customer Excellence

Dow received David Weekley Homes' industry acclaimed "Partners of Choice" Award for its 13th consecutive year thanks to its dedication towards quality and service.

MIDLAND, Mich. - August 31, 2017 - Dow Building Solutions (DBS), a business unit of The Dow Chemical Company (NYSE:DOW), remains the only recipient of the prestigious "Partners of Choice" Award from David Weekley Homes to receive straight "A, A" ratings for thirteen consecutive years, the longest streak of more than 200 participating companies. David Weekley Homes, the nation's largest privately-held home builder, has been evaluating suppliers since 2004 with its world-class Supplier Evaluation Platform.

Based on the idea that customer excellence is continuously earned, David Weekley Homes began its Supplier Evaluation Platform to measure performances in reliability, communication, timeliness, follow-through and other areas critical to the business relationship. At the heart of the process is the "National Trading Partner Survey," which is distributed through more than 1,000 of the company's cross-functional team members, ranging from top executives to accounting. The result of this rigorous process has been improved service, channel costs and a heightened degree of homeowner satisfaction.

"World-class companies find ways to improve, and though our average scores have improved 13% per year since inception, our friends at DOW have remained at the top of their game," said Bill Justus, vice president supply chain services for David Weekley Homes and chief architect behind the homebuilder's best in class evaluation system. "For 13 years over approximately 10,000 rating opportunities our team members have consistently declared DOW as being world-class in delivering quality and service to our company. This is truly a remarkable accomplishment."

Dow's commitment to continuous improvements each year has enabled it to continue exceeding market demands. Lead by its thermal, moisture, vapor and air solutions, Dow enables the industry to build better homes via products such as STYROFOAM™ Brand XPS, WEATHERMATE™ Weather Barrier Solutions, and GREAT STUFF™ Insulation Sealants.

"At Dow, we value our customer partnerships and know that their success drives our success," said Matthew Marchel, DBS global marketing director. "Being the recipient of this award for 13 consecutive years is a testament to Dow's commitment to customers and the industry. We deliver not only innovative product solutions but also provide building science in an effort to build better buildings."

For editorial information:

Stacy Coughlin
The Dow Chemical Company
+1 9896363731

Jamie Ellis
The Dow Chemical Company