Supplier FAQs

General Legal Entity

What is a legal entity?

A legal entity is the legal name of a separate organization/company that has legal standing in the eyes of the law. Given that we operate in so many countries around the world, individual entities are set up to establish ownership of the business we conduct in that area. That way, we can operate as efficiently as possible with the legal capacity to enter agreements and contracts, assume obligations, etc. We are now taking on a comprehensive effort to change the names of certain legal entities, where necessary, in a way that does not interrupt your business.

Why are the Legal Entities changing?

As part of the merger transaction, Dow and DuPont are working to internally restructure their businesses in preparation for the formation of the three DowDuPont divisions – Agriculture, Material Science and Specialty Products – and in preparation for the intended transition into independent companies.

Legal entities in countries where needed, have been formed in order to realign heritage Dow (including legacy Dow Corning) and heritage DuPont businesses to one of the three DowDuPont divisions.

Why are you making this change now instead of just waiting until you are a separate company?

This change is necessary as we begin the process of separating the Specialty Products Division from the other Dow and DuPont legal entities.

Will you be making other legal entity name changes in the future, and when?

Apart from legal entity changes that are being communicated for Specialty Products Division, no further name changes are anticipated until after June 1, 2019. In the event there are changes, we will provide advance notification to allow you to prepare for those changes.

When will I receive additional information?

You will receive additional information ~45-60 days before the effective date for each region to notify you of the specific changes and that everything is on schedule.

What else will change as a result of the changes to the legal entities?

There will be minimal change in other areas of our business as a result of these legal entities changes.

Why is Dow using old legal entities, i.e. those related to Rohm & Haas?

As part of the merger transaction, Dow and DuPont are working to internally restructure their businesses in preparation for the formation of the three DowDuPont divisions – Agriculture, Material Science and Specialty Products – and in preparation for the intended transition into three independent companies.

Legal entities in countries where needed, have been formed in order to realign heritage Dow and heritage DuPont businesses to one of the three DowDuPont divisions. In some instances, existing Dow legal entities will be leveraged for the heritage Dow businesses moving to the Specialty Products Division. In some countries, this may include the use of an existing legal entity. For example, a Rohm and Haas legal entity which were acquired as part of the Dow acquisition of Rohm and Haas Company in April 2009. There will also be assets transferred between existing entities, where needed, to align those assets to the right division. This change is necessary as we begin the process of separating the Specialty Products Division from the other Dow and DuPont legal entities.

Document & System Changes

Will there be a shipping holiday or a blackout associated with this legal entity change?

We currently anticipate a short shipping holiday or a small blackout period as we upgrade our systems. This will be communicated well in advance and we will have emergency shipping procedures in place to service any of your urgent needs.

What are the addresses for the new legal entities?

The final addresses of the new stand-up legal entities are being finalized at this time. They will be thoroughly reviewed and made available to suppliers along with business-critical tax and financial information (Tax ID numbers, VAT, etc.) in subsequent supplier communications.

Will there be a change in the VAT registrations?

The VAT number is likely to change, suppliers will be informed as soon as those become available.

Will there be a change in the TAX number?

The TAX number is likely to change, suppliers will be informed as soon as those become available.

Purchase Order, Invoicing, and Payment Questions

Who can I contact for answers to my questions?

If you have a strategic sourcing questions, please contact your primary sourcing contact or use the contact form on the supplier website. If you have questions about payment and purchase orders, please contact the Procure to Pay Service Desk.

Why did my invoice get returned?

There are various reasons why invoices are returned to vendors. A few examples include: invoice is addressed to the incorrect Legal Entity name, invoice is missing correct tax ID number, invoice is missing a valid purchase order or reference number, or the Purchase Order was already fully invoiced and paid. The return to vendor letter is sent via the accounts receivable email address on file or to the scanning location via fax, typically within 5 business days, and will detail the reason why the invoice is returned. If you have questions on a specific invoice, please contact the Procure to Pay Service Desk referenced in the Contact Us section of this supplier website.

How do I know the correct Legal Entity name to invoice?

  • For Purchase Orders placed after November 1, 2018, please follow the instructions provided on the Purchase Order.
  • For Purchase Orders placed prior to November 1, 2018, please refer to the Purchase Order cross reference listed under Related Links on this supplier website to determine the Legal Entity name.
  • A purchase order cross reference will be available on this supplier website as follows.
    • Week of November 4, 2018 - Europe, Middle East, Africa, India, North America
    • Week of February 4, 2019 - Pacific Region, Latin America Region

The payments to my company are done via Evaluated Receipt Settlement (ERS). Will there be any impact after go-live?

Purchase orders that use ERS now will continue to use ERS after go-live.

Go-live dates for the Specialty Products Division are:

  • November 1, 2018 - Europe, Middle East, Africa, India, Canada, United States
  • February 1, 2019 - Pacific Region, Latin America Region

The current ERS process for invoicing includes a daily and monthly report on the goods or services provided by your company to Dow and / or its affiliates. Based on that report, the payment to your company is settled automatically.

Prior to go-live, you will receive the last ERS monthly report indicating the last payment that will be processed by the current ERP system. This will include all Purchase Orders that have been administratively received by Dow before go-live. This payment will be processed automatically using the ERS process, following the standard payment terms that are being used for your payments. Please ensure any discrepancies based upon the daily ERS reports are communicated to Dow in a timely manner to ensure the accuracy of payments.

For Purchase Orders received after go-live related to the Specialty Products Division, you will receive new daily and monthly reports based upon the transactions after go-live. If you have ERS set-up for both Future Dow and Future DuPont, you will receive two separate reports.

What will happen to my open Purchase Order transactions with Dow that are impacted by the restructuring and intended division separations?

Go-live dates for the Specialty Products Division are:

  • November 1, 2018 - Europe, Middle East, Africa, India, Canada, United States
  • February 1, 2019 - Pacific Region, Latin America Region

All open Purchase Order line item quantities and/or amounts that (a) have not been Good Receipted and (b) do not have an Invoice Posted, will be recreated in the new ERP environment. A new Purchase Order will be created with the open line items; and a purchase order cross reference will be published for the supplier on the website after go-live. NOTE: Dow is NOT sending the new PO to the supplier. Suppliers must review the Purchase Order cross reference to identify their new purchase orders.

The example below describes how the new Purchase Order will be created under various scenarios and what action may still need to occur against the original Purchase Order.

Example: If the original Purchase Order line item has a quantity = 10

  • If original Purchase Order has already Goods Receipted = 5, and Invoice Posted = 5 then the new Purchase Order line item quantity will = 5. The Supplier has no further action on the original PO. All remaining transaction will be against the new Purchase Order. This means the supplier will deliver the remaining 5 with no change BUT that the invoice for the remaining 5 must reference the new Purchase Order number and Legal Entity name.
  • If original Purchase Order has Goods Receipted = 5, and Invoice Posted = 4 then the new Purchase Order line item quantity will = 5. The Supplier will be required to invoice the original PO for the remaining quantity of 1 received against the original Purchase Order. This means the invoice must reference the original Purchase Order number and original Legal Entity name, but not yet invoiced. All other transactions will be against the new Purchase Order. This means the supplier will deliver the remaining 5 with no change, but that the invoice for the remaining 5 must reference the new Purchase Order number and Legal Entity name.

If my current Purchase Order is for both Future Dow and Future DuPont, how will my PO be split?

A split Purchase Order may occur if different line items on the Purchase Order apply to both Future Dow and Future DuPont. The supplier needs to create 2 invoices against 2 different companies. Please use the Purchase Order cross reference on this website to determine if there are multiple line items to different companies. This cross reference will be available following go-live.

What will happen to my open Invoices with Future DuPont?

Invoice payments after November 1, 2018 go-live will be processed following the same method and standard payment terms. If an invoice is submitted incorrectly, the invoice will be returned to the supplier with instructions on how to correct it for processing.

How do I determine if changes to the legal entity are needed for shipping on Dow’s behalf to contract manufacturers?

If you ship on Dow’s behalf to contract manufacturers, please reach out to your sourcing manager to determine whether the new legal entity will impact you.

Is there an effort to ensure all outstanding accounts payables are current prior to the transition?

Yes. We are working to ensure our outstanding accounts payables are current.

How will this transition impact Elemica users?

If you are a supplier that uses Elemica today, you should have been contacted by Dow to confirm the process going forward. If you have further questions, please reach out to your eBusiness team at Dow or contact Shawn DuFort. The Email address for suppliers will remain the same.

Will the address I send my invoices to change?

Both the email address and mail to address will not change on November 1, 2018. Please use the Legal Entity Cross Reference on the supplier website to obtain the current invoice to locations. However, please review the invoicing instructions on the newly received POs to validate and confirm your customer master data is correct.

Who should I contact if I have a dispute on an invoice?

Please continue to reach out to your procure to pay contacts for disputes on an invoice. The procure to pay contacts are included in the Contact Us section of the supplier website.

Ariba Questions

How will Ariba orders be transmitted after the transition?

Suppliers enabled on the Ariba Network for Dow Specialty Products Division will begin receiving Purchase Orders (POs) from the new Ariba Network ID (AN01405874892) after Go-Live (November 5, 2018 for North America and Europe, and February 4, 2019 for Asia Pacific and Latin America). POs on this ANID will be invoiced on the new Ariba Network ID.

Purchase Orders from the Dow Material Science Division will continue to be processed through the existing Ariba Network ID (AN01035146220).

What Ariba capabilities are currently used by Dow Specialty Products Division locations?

Dow Specialty Products Division currently leverages two Ariba capabilities to automate purchase and pay transactions:

  • Ariba Document Automation automates purchasing transactions (and the exchange of purchasing documents) between Dow Specialty Products Division and its suppliers, including:
    • Purchase orders
    • Order confirmations
    • Advance ship notifications
    • Service Entry Sheets
    • Invoices (Unless using Evaluated Receipts Settlement (ERS))
  • Ariba Catalog is an online catalog tool that makes it easier for Dow buyers to find and purchase MRO materials, lab suppliers, and office supplies from Dow approved suppliers.

Conducting business electronically over the Ariba Network is the standard way which Dow conducts business for MRO and Corporate Services suppliers. Dow Specialty Products Division locations will leverage Ariba, however, only selected suppliers will be enabled to transact with Dow Specialty Products Division sites after November 5, 2018. In addition, only selected sites will have online Ariba Catalogs.

Will suppliers currently using Evaluated Receipts Settlement (ERS) continue to use ERS for invoicing Dow Specialty Products Division locations?

Yes. ERS reports will continue to be sent to the current email/fax that Dow currently has on file.

How should a Service Entry Sheet (SES) be created for Ariba Purchase Orders?

If a service PO is transmitted over the Ariba Network, the SES must be created by the supplier instead of a site SES Creator. Additionally, if a SES is created but not invoiced for a PO that is migrated then the SES will need to be re-created for the migrated PO.

What support and training resources are available for suppliers that need assistance with Ariba?

There are several resources available for suppliers that need Ariba assistance:

  • Login issues or password resets: Contact SAP Ariba Customer Support at (866) 218-2155 or link to support.ariba.com.
  • Ariba account configuration or setup assistance: Contact Dow's Ariba Supplier Enablement team.
  • Supplier Information Portal: You can access the Supplier Information Portal by navigating to the homepage of your Ariba Portal.
    • Select ‘Company Settings’ in the top right-hand corner.
    • Pick ‘Customer Relationships’ from the drop-down menu.
    • You will see DowDuPont under your current relationships, and a hyperlink for the Supplier Information Portal.

Access Helpful Tips to address commonly encountered issues regarding Order Confirmations, Service Entry Sheets, and Invoices.

What will happen to open Ariba POs during cutover?

Open Ariba POs from plants that are transitioning to the Specialty Products Division will be migrated to the new Ariba Network ID and closed in the Dow Ariba network.

POs from plants that are not transitioning will remain in the Material Sciences Division environment. The complete migrated PO list can be found on the supplier site after cutover, the week of November 4, 2018.

Do I need to maintain a relationship with both Ariba Network Accounts?

Suppliers will need to maintain both Ariba Network Accounts. However, if you find that one is not being utilized over the next year, please consult your Dow representative.

I can’t find one of my POs that I had before the transition, where should I look?

Suppliers should check both accounts as well as the supplier list. The complete migrated PO list can be found on the supplier site after Go-Live the week of November 4, 2018. If the PO still cannot be found, please contact the Dow buyer on the PO.

I partially invoiced one of my POs before cutover, do I finish invoicing it at Dow Chemical, or do I submit the remaining invoice balance to the Specialty Products Division?

If your PO is transitioning to a new account, the PO will be recreated with the remaining balance, and that remaining balance will need to be invoiced in the new account.