Customers (Phase 1)

Customer Notification Letter - Chinese (Simplified)
Customer Notification Letter - Chinese (Traditional)
Customer Notification Letter - Dutch
Customer Notification Letter - French
Customer Notification Letter -  German
Customer Notification Letter - Italian
Customer Notification Letter - Japanese
Customer Notification Letter - Korean
Customer Notification Letter - Russian
Customer Notification Letter - Spanish

Dear Valued Customer,

Dow Electronic Materials will be initiating a technical upgrade to its Enterprise Resource Planning (ERP) system. This will require a shipping holiday to be put in place. We are writing to you so you can prepare as needed. We thank you in advance for your cooperation and support during this process.

You will need the following important information as you prepare your system and records over the coming weeks.

  • Dow will initiate a shipping holiday for a short period of time. During this timeframe Dow systems will not be available to perform the usual shipping operations. Your Customer Service representative will work with you to schedule shipments accordingly.
    • Shipping Holiday: Friday, January 27, 2017 at 8:00 p.m. EST through 5:00 a.m. EST on Wednesday, February 1, 2017
    • It is important to share this information with others in your organization as appropriate
  • Regulatory status of the in-scope products will not change

Next Steps

We will send you additional communications as applicable and your Dow representative will work with you as needed to ensure you are prepared. Feel free to visit the website for regularly updated questions and answers regarding the project. The website will be maintained regularly as additional details become available.

We appreciate your effort to work with us ahead of time to ensure minimal impact to you and your business. If you have any questions or require additional information, please don’t hesitate to call your current Dow contact.