Customer Automation Solutions

Easy Automation through a Flexible Suite of Options

Dow Customer Service professionals can help you develop the right solution with flexible options that provide around-the clock access, streamlined information and access to productivity tools. Automation allows you to spend more time with your sales, service and technical contacts – enhancing working relationships and developing new solutions for your customers.

Print-to-XML (P2X)

Order capture technology automatically captures orders faxed or emailed.

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MyAccount customer portal

Secure, web-based access provides real-time transaction data and information access.

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Business-to-business (B2B) integration

Connects your systems and processes with Dow using standardized electronic messaging and documentation.

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Vendor Managed Inventory (VMI)

Via telemetry handles reorders based on your pre-determined inventory and usage levels.

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Invoice Automation

Adds additional value to your purchasing, payables and cash flow management activities gaining benefits across your procure-to-pay process.

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