2003 Demonstrates the Strength of Dow’s Commitment to the Triple Bottom Line of Sustainability

Lawrence J. Washington, William S. Stavropoulous, and Andrew N. Liveris
From left to right – Lawrence J. Washington, William S. Stavropoulos, and Andrew N. Liveris

2003 was a year of substantial progress for Dow. In the face of very difficult conditions, including an unprecedented $2.7 billion increase in feedstock and energy costs, industry overcapacity, and a fragile economy, we increased earnings, improved cash flow, and reduced net debt. Just as important, we continued our focus on the other areas of Sustainable Development, delivering all-time best performance records in environment, health, and safety.

Early in 2003, we pledged that the entire Dow organization would focus on improving both our financial and safety results, regardless of how difficult industry conditions might be. Dow people answered the call. 2003 earnings were $1.87 per share, including a tax benefit of $0.49 per share, compared with a loss of $0.37 per share in 2002, which included a net charge of $0.71 per share for restructuring and other items. Excluding all of the special items, earnings increased from $0.34 per share in 2002 to $1.38 per share in 2003.

We also made substantial progress toward improving our cash flow. In 2002, free cash flow (cash from operations minus capital expenditures and dividends paid to stockholders) was a negative $732 million. In 2003, it was a positive $1.45 billion, a turnaround of $2.2 billion – well beyond our turnaround target of $1 billion. We also improved our financial ratios, including a reduction in our net debt to total capital ratio from 56 percent to 50 percent.

Meanwhile, Dow’s stock rose 40 percent during the year. As measured by total shareholder return, Dow has outperformed the Standard & Poors (S&P) 500 and the S&P Chemicals Index both in 2003 and over the past five years.

Governance
The Company continues its focus on sound corporate governance.

In 2003, the Board of Directors elected its first Presiding Director, Harold T. Shapiro, instituted and disclosed new Corporate Governance Guidelines, and launched a corporate governance web site with a link to contact the Directors by email. Committee charters were adopted for each standing Board Committee and are posted on the governance web site. At the 2004 Annual Meeting, stockholders will be asked to approve a return to annual election of all Directors to allow for greater accountability. The Board has also adopted an updated Code of Business Conduct to reinforce the importance of ethical business practices worldwide.

In November, as part of its succession planning responsibilities, the Board named Andrew N. Liveris as President and Chief Operating Officer. Andrew, an Australian with a 27-year Dow career, brings a wealth of experience to his new role, including many years working in Dow's Asian operations and as head of Performance Chemicals. He is leading our effort to further improve the Company's productivity and to accelerate implementation of the Company's strategy. We have also now formed the Office of the Chief Executive, a group of senior managers that oversees the Company's strategic priorities.

Two new Directors were added in 2003: Jeff M. Fettig, President and Chief Executive Officer of Whirlpool Corporation, and Keith R. McKennon, retired Chairman and Chief Executive Officer of PacifiCorp and former Dow Director. They bring valuable experience and insight to our Board.

Environment, Health, and Safety
Of all our accomplishments, our environmental, health, and safety results were probably what gave Dow people the most satisfaction. These represent our concern for one another and for the communities where we work and live.

We improved our injury and illness rate by 19 percent in 2003, and there were no injuries at all in more than 70 percent of our plants. Overall, we have reduced our injury and illness rate by 77 percent from 1994 when we set our ambitious 2005 Environmental, Health, and Safety Goals. We also posted a 23 percent yearly reduction in leaks, breaks, and spills; a 63 percent improvement from 1994.

Our recognition of the strong interrelationship between economic prosperity, environmental stewardship, and corporate social responsibility, and our ongoing commitment to improving our performance in all three areas have enabled us to proactively strengthen our Company instead of operating in a weak or reactive mode.

Energy Management
One example of Dow leadership was in the area of energy use. The chemical industry has been hit hard by increases in energy costs and, in some cases, by shortfalls in the supply of oil and gas. Take away the huge impact of energy costs on Dow in 2002 and 2003, and our financial results would have been much better.

In the long run, we need to take a more strategic look at energy use and exert greater control over our energy supply. In 2003, we took initial steps to do just that. We announced our collaboration with General Motors Corporation in the world’s largest application to date of hydrogen fuel cells in a new power generation project in Freeport, Texas. It is the first time a carmaker has used its fuel cell technology to provide electricity and heat for buildings and manufacturing inside a chemical plant. Dow will ultimately use about 400 GM fuel cells to generate 35 megawatts of electricity. This represents two percent of the total electricity used by Dow in Freeport and is roughly the equivalent power used by 25,000 average homes for a year. This is a big step for evaluating fuel cell technology and a significant step on the road to the hydrogen economy.

Dow sees fuel cells as one potential solution to the environmental challenges associated with being an energy-intensive company. Through our commitment to the principles of Sustainable Development, Dow continues to explore and invest in alternative energy solutions.

Other Examples
While energy use is one area where our Company is benefiting from the sustainability mindset we have embraced, we would like to draw your attention to some of our other innovative solutions to global sustainability issues, such as:
  • Dow's innovative and life-saving pharmaceutical products for cancer, allergy treatment, glaucoma, kidney failure, and heart disease are only a few drugs the Company currently manufactures.
  • Dow’s ion exchange resins, used to purify water around the world for drinking water, power plants, wastewater treatment, and to manufacture pharmaceuticals.
  • A new soybean-based technology is meeting market demands for a sustainable resource for the production of high-performance carpet backings. BIOBALANCE* polymers replace a portion of the system required to make polyurethane carpet backings.
  • In 1986, Dow introduced the Waste Reduction Always Pays (WRAP) Award program. Since the inception of WRAP, Dow has recognized 395 projects and presented their sponsors with “WRAP Awards.” Globally, the projects have accounted for the reduction of 230,000 tons of waste, 13 million tons of wastewater, and eight trillion BTU’s of energy. The estimated value of all of these projects is about $1 billion.

You’ll find many other examples in this 2003 Public Report.

Debates and Dilemmas
Despite making what we believe is good progress on the multiple dimensions of Sustainable Development; we still have a number of challenges and dilemmas – almost all of which are issues from our past. We cover those that are of most interest to the widest set of stakeholders in this report. We also realize that our position on a few of these issues is in conflict with some stakeholders – we continue to look for ways to resolve these issues.

Next Generation Goal Setting Process – Stakeholder Engagement
As we approach the end of our 10-year commitment to Environmental, Health, and Safety Goals, we have initiated a process to develop a second set of progressive, long-term, stretch goals using the Triple Bottom Line framework. We started this process in 2003, with a significant amount of both internal and external stakeholder dialogues focused on an understanding of what are the critical expectations of our Company – and we will continue this process in 2004.

Global Reporting Initiative
Globalization and increased access to information via the Internet have helped expand the scope and direction of these reports. The Global Reporting Initiative (GRI) is a multi-stakeholder process and independent institution. Its mission is to develop and disseminate globally applicable Sustainability Reporting Guidelines. Dow is supportive of the mission of the GRI, and for the 2003 report, we have included a downloadable GRI report addressing specific elements of the GRI Guidelines. This report has been prepared in accordance with the 2002 GRI Guidelines. It represents a balanced and reasonable presentation of our organization’s economic, environmental, and social performance – yet we still consider it a “work in progress.”

The progress reflected in this Report provides a clear indication of the importance we continue to place on the Triple Bottom Line. Sustainable Development – and our integrated efforts to improve our economic, environmental, and social performance – is making Dow a stronger company as well as a better neighbor. Now more than ever, we consider Sustainable Development a business priority in the 21st century.

William S. Stavropoulos
Chairman and Chief Executive Officer

Andrew N. Liveris
President and Chief Operating Officer

Lawrence J. Washington
Corporate Vice President, Environment, Health and Safety
Human Resources and Public Affairs

February 11, 2004



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