ISO 9001:2000 - New Version with Increased Focus

In December of 2000, ISO 9001:2000 was released as the latest version of the ISO standard. While the underlying principles for providing guidelines for instituting quality systems remains, the updated version enjoys a different format, which focuses even more on customer satisfaction. The format has been changed to link the quality management system with business processes. The requirements now entail four primary processes.

• Management responsibility
• Resource management
• Product and / or service realization management
• Measurement, analysis, and improvement

Specifically, the updates are centered on the following eight quality management principles:

• Customer-focused organization
• Leadership
• Involvement of people
• Process approach
• System approach to management
• Continual improvement
• Factual approach to decision making
• Mutually beneficial supplier relationship

The business leadership of Dow Liquid Separations has committed to adhering to ISO 9001:2000 because of their commitment to providing quality products that meet and exceed customers' expectations.

We understand clearly the need to ensure the continuation of an effective quality system as the foundation for business excellence.