Operations Leader Customer Service
Function: Business Process Service
Business: Corporate Pull Services
Project Team: Ethiopian Chamber of Commerce and Sectoral Associations
Nancy Gutierrez, is the Operations Leader Customer Service for BPSC Terneuzen and is responsible for:
- Translating and communicating the business strategy and objectives to the BPSC employees.
- Align BPSC employees to businesses’ priorities
- Ensure a successful implementation of new transactions transferred to BPSC from Dow businesses.
- Ensure high level of customer service focus and provide top results on all customer service activities performed in BPSC Tnz.
- Maintain top customer satisfaction measurement metrics.
- Among others
Prior to being named Operations ‘Leader Customer Service, she was European ethylene planner for the Hydrocarbons business and has5 years experience in auditing, finance and accounting in a consumer goods company.
Nancy Gutierrez is a member of most employee networks in Dow and Co-chair of WIN Benelux.
Nancy Gutierrez earned his/her bachelor in International economics and management from Bocconi University in Milan, Italy and her MBA from Tias Nimbas Business School in the Netherlands.