Dow Business Services Functions and Delivery Units

Business Analytics and Reporting Solutions
Dow Business Analytics and Reporting Solutions equip the company’s business leaders and analysts with the technologies and processes required to drive efficient, effective business decisions. Business Analytics and Reporting Solutions also partners with Dow businesses and Diamond Systems Solutions (DSS) teams to create differentiated service offerings that create value for the company.

Business Process Services Center
Dow’s Business Process Services Center (BPSC) is a delivery unit providing operational and back office services across diverse business processes. The BPSC currently specializes in operational activities that are mature and well understood, supporting business and functional needs through consistent work process execution at lower costs to Dow Businesses.

Customer Service
Customer Service equips Dow businesses with technologies and processes required to drive efficient, effective and effortless engagement with Dow Customers. Customer Service also partners with Dow businesses to create differentiated service offerings that build upon enhanced automation channels to support unique business models and drive greater customer intimacy.

Diamond Systems Solutions
Diamond Systems Solutions (DSS) exists to accelerate productivity and value delivery for Dow and the clients it serves. DSS drives end-to-end business process and systems improvements within the company to provide innovative solutions that are reliable and efficient for Dow customers, suppliers, and employees, and are benchmarked best in class.

Dow Services Business
The Dow Services Business (DSB) is Dow’s single commercial interface for selling business, technical, and industry park services to customers. By offering a portfolio of services, DSB can help ease business transitions and ongoing operations for joint ventures and industry park tenants while driving long-term value. With a coordinated account management approach, Dow Services Business proactively aligns Dow’s capabilities with customer strategies.

Information Technology Services
Dow Information Technology (IT) services are innovative, cost-effective and sustainable solutions that provide Dow businesses with competitive advantage. Dow clients gain access to integrated solutions capabilities and high-quality services with a broad level of expertise to improve how they work, collaborate and make decisions.

Purchasing
Procurement personnel are dedicated to delivering substantial, sustainable competitive advantage to our clients. Procurement enables each business we support to have the materials and services needed to run an efficient, profitable enterprise. Our comprehensive package of scalable procure-to-pay services enables us to become our partners single touch point for procurement services. Supplier Information can be found here.

Workplace Services
Dow Workplace Services delivers solutions for efficiency and productivity to help Dow business stay ahead of the competition. Workplace Services is a broadly recognized function within the industry that delivers innovation, sustainability, operational excellence and effective management of high-tech facilities.