Supplier FAQs

What is Dow's expediting process?

Suppliers will only hear from Purchasing regarding an expedited order if it is late. For status checks, suppliers will be contacted directly by the Dow requisitioner.

Does Dow only operate with global suppliers?

No. Dow develops purchasing strategies which use suppliers at the global, area, and site levels.

I am a local supplier. Do I have an opportunity to supply to Dow?

Yes. Dow bases its relationships with suppliers on how well the supplier meets existing needs and how well they can fulfill future strategic goals.

Dow will conduct business with suppliers who are globally competitive and who will provide the lowest long-term cost of ownership. Dow is dedicated to working closely with local suppliers to implement our strategic purchasing requirements. Dow will help local suppliers to understand the needs and the potential actions for their businesses which will help them to be competitive.

How do I receive a Purchase Order?

Suppliers can receive Purchase Orders from Dow via fax, mail, or EDI (electronic data interchange). In addition, suppliers of non-strategic items such as office supplies or travel services may receive requisitions online via Dow e-Mart. This system allows the purchase of non-strategic goods at a pre-approved price from pre-qualified suppliers.

What does the supplier need to know about REACH?

REACH, a chemicals management policy, stands for the Registration, Evaluation and Authorisation of Chemicals. We have asked suppliers for commitment under REACH – if they intend to pre-register and register, as well as an approximate idea of their envisaged registration timeline. For more information, please visit REACH.

What is the difference between the Purchasing Business Process Service Center (BPSC) vs. the Strategic Sourcing Center?

The Purchasing BPSC is responsible for the transactional aspects of Purchasing (implementation of contracts, Purchase Orders and payment entries, and Accounts Payable). Suppliers will be contacted by the BPSC in the event that corrections or updates to purchase orders are needed.

Purchasing's Strategic Sourcing Center establishes global, regional and site-specific sourcing strategies and negotiates contracts with suppliers to achieve those strategies

Who do I call when I have a question?

For Commercial questions, suppliers should contact their identified Sourcing Agent directly. For general questions regarding Purchasing policies, or contract implementation issues, suppliers should contact their Regional Purchasing representative.

For Transactional questions, suppliers should contact their service center using the number contained on the Purchase Order.