Business Quality Leader Network:
A network made up of the top quality representatives for each global business.The Network, sponsored by the Vice-President of Operations and the Global Business Quality Systems Leader, has the charter to guide company policy on Quality Management Systems.

Business Quality Leader (BQL):
The person with responsibility for coordinating business quality efforts and assuring quality for a particular product line.

Quality Management System:
All planned or systematic actions necessary to provide adequate confidence that a product or service will satisfy given requirements for quality.

Quality Control:
The operational techniques and activities used to fulfill requirements of quality.

Quality Policy:
A document issued by The Dow Chemical Company President and C.E.O. formalizing the company's commitment to Quality Performance. Business Leaders may also issue similar statements in their respective businesses.

Responsible Care®:
A continuing initiative by chemical manufacturers designed to improve the chemical industry's health, safety and environmental performance.

Six Sigma:
A company quality objective that provides businesses with a series of interventions and statistical tools that can lead to breakthrough profitability and quantum gains in quality.

Specifications:
The prescribed requirements to which a product, service or plant must conform.