Introduction

This manual describes, in a condensed format, how The Dow Chemical Company assures quality to its customers.The manual covers most of the main topics found in the company's quality management systems:

• Company overview and a summary of the systems in place to assure product and service quality,
• Overview of the quality management system,
• Glossary of terms.

The manual has two purposes:

• It briefly outlines the company's quality standards for use by Dow people.
• It also provides an easy-to-follow overview of Dow's quality systems for use by customers and other interested audiences.

The Dow Quality Management System Manual (128KB PDF)

Quality Performance is a commitment to excellence by each Dow employee. It is achieved by teamwork and a process of continuous improvement.

We are dedicated to being the leader in providing quality products and services which meet or exceed the expectations of our customers.